Vaalplan – Privacy Policy

Last Updated: December 2025

At Vaalplan, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and share information when you use our website (vaalplan.co.za) or interact with our services. By using our website, you consent to the processing of your Personal Information under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, request quotes, or use our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Business or organisation details (if applicable)

  • Address and delivery information

  • Details about your request, project, or order

  • Payment or billing information (if relevant)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address, device, and browser information

  • Pages visited, time on site, and browsing activity

  • Cookies or analytics data for site performance and user experience

2. How We Use Your Information

We may use your Personal Information to:

  • Respond to enquiries or provide quotes and services

  • Process orders, projects, or service requests

  • Communicate updates regarding services, projects, or account information

  • Maintain internal records and comply with legal or financial obligations

  • Improve our website, services, and user experience

  • Send marketing communications only if you have opted in

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyse visitor behaviour and improve website performance

  • Remember user preferences and sessions

You may disable cookies in your browser, though some website functionality may be affected.

4. Sharing of Personal Information

We do not sell your Personal Information. We may share it only when necessary:

  • With service providers assisting in delivery or support of our services

  • With IT or hosting providers bound by confidentiality obligations

  • With legal or regulatory authorities when required by law

All third parties must handle your information confidentially and only for the purpose for which it was shared.

5. Data Security & Retention

We implement reasonable technical and organisational measures to protect your Personal Information against:

  • Unauthorised access or disclosure

  • Loss, theft, or corruption

Your information is retained only as long as necessary to fulfil the purpose it was collected for or to comply with legal or accounting requirements.

6. Your Rights under POPIA

You have the right to:

  • Access the Personal Information we hold about you

  • Request correction or updating of information

  • Request deletion where legally permitted

  • Withdraw consent for marketing communications

  • Object to certain forms of processing

  • Lodge a complaint if your Personal Information is mishandled

To exercise these rights, contact us using the details below.

7. Contact Us

Vaalplan
Website: https://vaalplan.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/